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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

E.D.N.Y. Calls Out Disagreement Between Second and Third Circuit, Finds Letter Does Not Limit Disputes Options

21 February 2019
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5 Highlights from the FCC's Report on Illegal Robocalls

20 February 2019
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iA Video Series: Debt, Privacy, and Third Party Disclosure (Part 2: Real Life Scenario and Solution)

20 February 2019
Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Compliance With FCRA’s Requirement To Investigate A Dispute Within 30 Days Does Not Satisfy The FDCPA’s Requirement To Promptly Report A Disputed Debt

20 February 2019
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Two Court Victories Related to Identifying Creditor in Collection Letters

19 February 2019
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iA Video Series: Debt, Privacy, and Third Party Disclosure (Part 1: The Problem)

12 February 2019
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A Deeper Dive into the CFPB’s Debt Collection Disclosure Survey

7 February 2019
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Local Number Outpulsing Not Deceptive or Misleading According to E.D. Pa., Outlining Yet Another FDCPA Litigation Dilemma

6 February 2019
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CFPB Re-Publishes Request for Comment on Survey for Debt Collection Disclosures

5 February 2019
Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Triple-Whammy Petition Before U.S. Supreme Court: Written Requirement for Disputes, Reason for Dispute, and Whether “Least Sophisticated Consumer” is a Question of Law or Fact

4 February 2019
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The True Cost of Litigation: The ARM Industry's Dilemma and One Company's Response

30 January 2019
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D.N.J. and E.D. Pa. at Odds: Does a Letter Tracking FDCPA Validation Language Confuse a Consumer or Not?

29 January 2019
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E.D.N.Y. Provides Clarity on Identifying Creditor for Store Branded Credit Cards

24 January 2019
Image of a ripped piece of brown paper exposing a white background and the word "dispute" [Image by creator tumsasedgars from AdobeStock]

Yet Another 1692g "In Writing" Case Denied Dismissal in E.D. Pa.

23 January 2019
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An Open Letter to the CFPB: Court Rulings on Validation Notice Hurt Consumers and Collectors

22 January 2019
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Massachusetts Debt Collection Regulations, An Explainer: Communications

17 January 2019
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Lack of Settlement Payment Due Date Raises Issues in E.D. Wisc., “Promptly” is Not Enough

17 January 2019
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Collection Executives Need to Enter This Tax Season with a Great Deal of Caution

16 January 2019

Top 9 Collection Industry Predictions for 2019

9 January 2019
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California Association of Collectors 2018 Educational Series Review (sponsored)

4 December 2018

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