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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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[Image by creator Chris Titze Imaging from AdobeStock]

Key Ruling in Multi-Account Debt Collection TCPA Case—Revocation on One Account Does Not Revoke Consent for Calls on Another Account

30 October 2019
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

"Balance Due As Of" Does Not Imply Balance Will Increase, According to E.D. Pa.

29 October 2019
A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

How to Use Email and Text for Collections Without Getting Burned (Part 2)

28 October 2019
An letter from a debt collector that says "Past Due" in red on the outside [Image by creator Robert Mizerek from AdobeStock]

Commercial Collections: Is the Collector or Letter Series Bringing in the Money? Or is it Both?

28 October 2019
A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

How to Use Email and Text for Collections Without Getting Burned (Part 1)

22 October 2019
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

CFPB’s Proposed Debt Collection Rule: Perspectives from the Comment Period

17 October 2019
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Argument Day is Here: U.S. Supreme Court Reviews Whether Discovery Rule Applies to FDCPA Claims

16 October 2019
[Image by creator Cla78 from AdobeStock]

Third Circuit will Review Written Dispute Requirement Issue En Banc

15 October 2019
Person touching a mobile phone that says "Privacy" and has a picture of a lock [Image by creator maicasaa from AdobeStock]

Data Privacy and Security: What’s Next for Debt Collectors?

10 October 2019
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CFPB's Semi-Annual Report Contains Some, But Not Much, Information About Debt Collection

10 October 2019
[Image by creator doucefleur from AdobeStock]

What Are Accounts Uncollectible?

9 October 2019
Image of a man's arm punched through a yellow wall, giving a thumbs up [Image by creator WayhomeStudio from AdobeStock]

Big TCPA Win For Debt Collector—Court Refuses to Certify TCPA Case Against Debt Collector Allegedly Calling Wrong Numbers Because Data Lies and So Do People

8 October 2019
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CFPB Proposes Debt Collection Rule that Congress Rejected [Podcast]

3 October 2019
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NYC Report Proposes Requiring Debt Collectors to Provide Better Services for Consumers with Limited English Proficiency

3 October 2019
A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

Court Trebles TCPA Damages Against Debt Collector for Using Skip-Traced Numbers, Awards ~$300k

2 October 2019
A robot in a thinking pose against a backdrop of white letters that appear to be flying through the air [Image by creator phonlamaiphoto from AdobeStock]

Digitize your Collections: Where's the Value in All of This New Technology?

2 October 2019
Logo for Consumer Financial Protection Bureau [Image by creator from ]

CFPB Announces Additions to Executive Team

1 October 2019
US Capitol Building [Image by creator Gary from AdobeStock]

In-Depth Discussion of Hot Topics from House Fin. Servs. Committee Debt Collection Hearing

30 September 2019
A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Lively Debt Collection Debate Likely in House Fin. Servs. Committee Hearing Tomorrow

25 September 2019
Illustration of a business man with a magnifying glass following $ signs [Image by creator spectrumblue from AdobeStock]

N.D. Ill. Calls Out Plaintiffs’ Counsel’s Scheme of Faxing Credit Report Disputes to Obscure Number

24 September 2019

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