Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics
Image of a man's arm punched through a yellow wall, giving a thumbs up [Image by creator WayhomeStudio from AdobeStock]

Hopefully the End of the Debt Itemization Circus? 7th Cir. and CFPB Side with Debt Collector

15 October 2020

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco to Go: Putting the “Consumer” Back Into Consumer Financial Services

13 October 2020

Clean white surface with a laptop, glasses, small pad, mobile phone, pen, cup of coffee, and a small potted plant [Image by creator satapatms from AdobeStock]

Wash. State Extends Work from Home Emergency Rule

12 October 2020

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Common Bonding Issues for Collection Agencies

12 October 2020

 [Image by creator Chris Titze Imaging from AdobeStock]

Yes, Debt Collectors Can Still Call Numbers Supplied to Creditors as Part of Underlying Transaction

8 October 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Washington, DC Extends its COVID-19 Collection Ban

8 October 2020

Photo of stack of junk mail [Image by creator Witthaya from AdobeStock]

Are Your Debt Collection Communications Getting Through and Timed Right?

6 October 2020

 [Image by creator enterlinedesign from AdobeStock]

Interest Disclosure Cases Haven't Stopped, but Plaintiffs Keep Losing

1 October 2020

New York skyline and Statue of Liberty [Image by creator THANANIT from AdobeStock]

In the Nick of Time: NYC DCA Releases Glossary and Translations of Commonly-Used Terms

30 September 2020

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

Operation Corrupt Collector: Federal and State Regulators Announce Sweeping Law Enforcement Action

29 September 2020

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

It's Official: Calif. Governor Approves Debt Collection Licensing, Mini-CFPB

29 September 2020

A small child in a superhero pose, wearing a blue t-shirt, red mask and red cape [Image by creator yuryimaging from AdobeStock]

The Slow Demise of Recent Collection Letter Overshadowing Claims

24 September 2020

 [Image by creator aerogondo from adobestock]

2nd Cir. Holds FDCPA Defendant’s ‘Bona Fide Error’ Defense Should Go to Jury

22 September 2020

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco To Go: A State of the ARM Industry Discussion

21 September 2020

New York skyline and Statue of Liberty [Image by creator THANANIT from AdobeStock]

NYDFS Bares its Teeth, Files its First Enforcement Action Against Debt Collector

17 September 2020

 [Image by creator blackzheep from AdobeStock]

Pandemic Causes Historic Debt Collection Law Changes [Podcast]

16 September 2020

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco To Go: The Digitization of Financial Services is Here

15 September 2020

 [Image by creator BillionPhotos from AdobeStock]

Bona Fide Error Defense Doesn't Always Apply in "Amount of Debt" Cases

14 September 2020

A line of open multi-colored highlighters [Image by creator pamela_d_mcadams from AdobeStock]

Credit Reporting Issues and False Threats from Debt Collectors—Featured Topics in CFPB's Supervisory Highlights

10 September 2020

Business man yelling into a megaphone [Image by creator motortion from AdobeStock]

CFPB Sues Encore for Issues Related to Collection Litigation and Time-Barred Debts (and the Irony Behind Some of These Claims)

9 September 2020