KM² Solutions Expands Caribbean Operations

BOCA RATON, Fla. -- KM² Solutions, a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations. As a result of the increased demand for high-quality English language contact center solutions, KM² will be increasing its footprint in Barbados, Grenada, and St. Lucia.

This expansion is being fueled by exciting new client acquisitions as KM² increasingly gains ground as the nearshore outsourcing partner of choice by many major corporations and Fortune 500 companies in the United States. Additionally, significant organic growth is anticipated within its existing client base due to the Caribbean operations consistently outperforming onshore alternatives.

“This new growth is a testament to the quality and dedication of all our team members in the region. We remain committed to further growth and to provide not just jobs, but lifelong careers to the people of Barbados, Grenada, and St. Lucia.” Said David Kreiss, President & CEO of KM² Solutions.

Since its inception in St. Lucia in 2004, KM² Solutions has seen consistent and exponential growth across the Caribbean and Latin America. With an existing workforce approaching 3,000 people in the Caribbean alone, KM² anticipates bringing an additional 1,500 new jobs to the region in 2023. This represents a significant increase, and aside from new job creation, it will also further careers and bring economic advantages to its areas of operation. A trend KM² predicts will continue well into the future.

About KM² Solutions

KM² Solutions ( KM2 Solutions ) operates omnichannel contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile. KM² Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors. The company provides clients with a host of solutions, including customer support and care, telesales & retention, claims management & processing, appointment setting & schedule management, loan origination & verifications, back-office processing, and technical support. KM² Solutions maintains PCI DSS compliance, completes a SOC 2 audit annually, and has a Compliance Management System that meets the FDIC standards.