An Illustrated Consumer Journey that Helps to Demystify Artificial Intelligence in Financial Services

ROCKVILLE, Md. -- The iA Institute announces the release of an illustrated brief titled, “The Consumer’s Credit-Collections Journey, Powered by Artificial Intelligence.” Designed for legislators, regulators, industry participants, and anyone seeking to get their arms around how the latest technology affects the consumer experience, the brief provides a plain-English overview of what the consumer sees, what’s going on behind the scenes, and examples of the companies that provide the technology.

The illustrated journey begins with a consumer’s application for credit and continues through purchases, payments, and dealing with possible life curves such as fraud alerts, identity breaches, late payments or collection notices.

“Applications of artificial intelligence of all shapes and sizes are entering the market at a staggering rate,” said Stephanie Eidelman, CEO of the iA Institute. “Many of those tasked with implementing or regulating these new applications struggle to even get a full picture of where they come into play in the consumer experience. This brief is meant to provide that picture so that stakeholders can then take the next steps to address—or to simply start asking the right questions about—the risks, the opportunities, and where they should focus their efforts.”

The brief was developed by the iA Institute with input and guidance from members of the iA Innovation Council, a working group of leading industry firms that gathers three times each year for substantive dialogue and collaboration. The group takes a collaborative whiteboard approach to identifying points of friction across the collection lifecycle and developing solutions.

Download the brief here.

About the iA Institute

The iA Institute (iA) is a media company that produces handcrafted news, events and education for the consumer and commercial debt industry. The iA team believes that the value of your investment in our content should be undeniable, so we thoughtfully design everything we do with a focus on the details that make a difference. iA initiatives bring a range of stakeholders to the table in candid and intimate environments to inform, to collaborate, to innovate, and to make profitable connections.

The iA Institute, under the name insideARM LLC, is a certified woman-owned and woman-controlled business (WBE).

Learn more at theiainstitute.com.