Noble Composer Web Agent Offers Flexible Web-based Agent Desktops

Noble Systems Corporation, a global provider of contact center technology, introduces Noble® Composer Web Agent, a powerful agent workflow design and desktop unification tool for web-based agent environments. Noble Composer Web Agent helps companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments.

Noble Composer Web Agent uses the flexible desktop design tools introduced in the award-winning Noble Composer product and expands them to add more functionality for use in browser-based applications. Composer Web Agent is designed using the Microsoft Windows .NET framework for unmatched flexibility, and supports multiple browsers running under multiple operating systems. Composer’s ability to merge multiple applications into a single, consolidated workspace unifies the agent environment to streamline processes and workflows.

Noble Composer Web Agent features and benefits include:

• Multiple Browsers Support (including Internet Explorer, Mozilla Firefox, Google Chrome, and others) – leverage your existing investments
• Multiple Operating System Support (including Windows, Linux and Mac OS X) – provide flexibility and reduce costs 
• Easy Deployment and Maintenance – use the internet to access agent workflows 
• Agent Desktop Unification – consolidate data from multiple sources into a single workspace and simplify workflows 
• Consolidate Applications and Information – build data accuracy across systems, improve customer service and reduce average call handling times (ACH) 
• Improve Agent Productivity and Reduce Costs – standardize ‘best practices’ and business processes to reduce training time