NCO Group Announces Expansion of Its Healthcare Remittance Processing Service Solution

HORSHAM, Pa. — NCO Group, Inc. (NCO), one of the nation’s largest providers of business process solutions, announced the expansion of its Healthcare Remittance Processing Service solution.

NCO’s Remittance Processing Service solution is a time-saving strategy that increases proficiency and productivity. This system automates the process of depositing, posting and managing patient payments. This method allows providers to process patient payments and related communications more efficiently, while maximizing staff time. As a result, NCO’s Remittance Processing Service allows hospitals to get paid faster while reducing costs and eliminating most errors.

With NCO’s Remittance Processing Service solution, hospital staff will no longer need to spend time processing mail, posting patient payments or creating banking documents. This process automatically posts payments to the patient billing system and drastically improves timeliness and efficiencies.

In today’s changing healthcare environment, self-pay dollars continue to drive an increasing portion of hospitals’ cash. In 2009, NCO’s Payment Processing department handled over 12 million payment transactions with an associated dollar amount of $3.7 billion. The increased influx of patients’ payments received in the mail is vital to a hospitals’ business. This increased volume is costly to manage and the potential human error in processing the payments can result in various payment-posting errors and subsequent billing mistakes.

"NCO continuously strives to simplify business processes and exceed the expectations of our clients," commented NCO COO Steve Leckerman. "The expansion of our Healthcare Remittance Processing Service solution is essential and extremely beneficial in today’s healthcare environment."

About NCO
NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services to over 100 offices throughout North America, Asia, Europe and Australia.