DialConnection LLC Granted Signatory Status to the Collection Technology Open Standard

BERLIN, NJ – DialConnection has become a Signatory to the Collection Technology Open Standard (CTOS), a best practices document that defines what it means for collection technology to be open. The Signatory designation indicates that DialConnection supports and adheres to the CTOS.

As espoused by the CTOS, open software protects the rights of software users, enhances innovation, and generally lowers the cost of doing business, as measured in both time and dollars. The CTOS Executive Board, which grants Signatory status, is comprised of leading members of the collection industry.

Michael Vesper, President, said that DialConnection has signed on as Signatory to the CTOS in order to help foster the growth of open collaboration between DialConnection’s technology and its users.

“DialConnection supports open standards architecture and provides its clients with the ability to manage and customize DialConnection’s DialIntelligence Contact Center Solution provided that the client has the technical expertise to make changes.  Becoming a Signatory of the CTOS enforces our belief in freeing clients from the hold that proprietary closed solutions place on organizations.” said Michael Vesper.

The CTOS offers 10 guidelines and specifications that define what it means for collection technology to be open. In brief, the CTOS Board defines software as open when it gives users ample access to their data; easily communicates with other software platforms; and allows for customization by users. To earn Signatory status, a Signatory must agree to support at least seven of the 10 suggested criteria.

“Users don’t want closed proprietary software systems that add costs in dollars and time or stifles innovation,” said JJ Hornblass, a CTOS board member and executive editor of CollectionTechnology.net, from which the CTOS was developed. “They want software that allows them the freedom to pursue their own IT objectives. The CTOS helps foment such software, and we are pleased that DialConnection has joined our effort by becoming a Signatory.”

About DialConnection
DialConnection an international leading provider of the award winning All-Inclusive DialIntelligence Contact Center Solution for collections, financial services, government, healthcare, investments, telemarketing and utilities since 1987. DialIntelligence is our All-inclusive Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall which prioritizes inbound calls based on client supplied data and routes calls based on agent skill sets, and IntelligentData, a real-time dashboard providing notifications on selected Key Performance Indicators to management through a user customized dashboard, email or mobile phone. For more information about DialConnection visit, www.dialconnection.com  

About the Collection Technology Open Standard
The Collection Technology Open Standard (CTOS) is a set of guidelines to foster the growth of open collaboration between software vendors and software users. The CTOS is administered by the CTOS Executive Board, a group of users, developers, and other interested parties who have come together to promote open software and to safeguard the rights of users in the collections industry. The CTOS, which began in October 2008, was born out of discussions on CollectionTechnology.net, a leading social network for the collection industry. More information is available about the document at http://www.CTOS.CollectionTechnology.net.