NCO Group Ranked #1 FAO/Accounts Receivable Global BPO Company by The Black Book of Outsourcing

HORSHAM, Pa. — NCO Group, Inc. ("NCO"), a leading provider of best-in-class business process outsourcing (BPO) solutions, has been ranked as the #1 finance and accounting (FAO)/accounts receivable global BPO provider by the respected Black Book of Outsourcing (a division of Datamonitor).  The Black Book of Outsourcing ranked providers across 18 categories.  NCO was ranked #1 in 12 of the 18 categories.  NCO was ranked as the best overall provider and received the distinction of "Top Honors Overall."

Each year, Black Book Research undertakes an annual survey into buyer/user organizations’ satisfaction with their outsourcing service providers.  These research results are recognized among the most extensive and representative perception studies of outsourcing vendors.  The most recent Black Book FAO Industry user survey investigated contracts held by more than 1,100 of the top businesses, organizations, and conglomerate corporations globally.  Among the most significant findings in this study: strength of client relationship/cultural fit and trust are the most important attributes influencing FAO client satisfaction with their BPO providers.  NCO ranked #1 in each of these categories.

In addition to being ranked #1 in the aforementioned categories, NCO was also ranked # 1 in vendor overall preference, innovation, scalability/client adaptability, reliability, brand image, data security, and customer care, among other distinctions.

Commenting on this recognition, Steven Leckerman, EVP and Chief Operating Officer of NCO, said, "We are extremely proud to be recognized as the #1 global provider in the Finance and Accounting/Accounts Receivables BPO sector.  To be recognized as the industry leader in the BPO industry across such a broad and important range of categories is a testimony to the partnership approach our clients and NCO associates take every day to drive positive business outcomes.   This distinction, coupled with our ongoing leadership recognition across the entire BPO spectrum, validates our performance-orientation and ongoing commitment to our clients’ success."

"NCO has earned the distinction of being one of the most customer-respected BPO companies in the world," said Doug Brown, co-author of The Black Book of Outsourcing. "NCO has earned top honors due to its ability to deploy consistently across the full spectrum of criteria that clients look for in their BPO provider. In addition, NCO was overwhelmingly praised by clients in the two most important attributes clients look for in an outsourcing partner: strength of client relationships and trust."

About NCO
NCO Group, Inc. is a leading global provider of business process outsourcing services focused on customer relationship management and accounts receivable management services across the entire customer lifecycle. NCO provides services through over 90 offices throughout North America, Asia, Europe and Australia.