Executive Change: Michael Reed to LiveVox as VP of Technical Operations

SAN FRANCISCO — LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced the appointment of Michael Reed as Vice President of Technical Operations. With over 20 years of experience building highly available VoIP services, Reed will further LiveVox’s ability to deliver inbound/outbound contact capacity on demand and enable clients to meet compliance goals.

Reed will be responsible for network scalability, security and IT controls across LiveVox’s multi-tenant architecture. He joined LiveVox from Tellme, now a Microsoft subsidiary, where he served as Vice President of Operations and Engineering. Tellme provides an on-demand VoIP platform for inbound and outbound IVR applications used by leading global organizations in several industries. Reed previously served in executive roles at MCI/Worldcom (now Verizon), AOL, PCS Telecom and SRK Systems.

“LiveVox is excited to announce Michael Reed’s addition to an already deep roster of software developers, network architects and call center telephony experts,” said Louis Summe, Chief Executive Officer, LiveVox. “The in-network deployment of LiveVox drastically reduces headaches caused by system integration, capacity provisioning and multi-site limitations. By delivering fully integrated contact and compliance applications via a web-based GUI, LiveVox allows our clients to focus their resources and their energy on business strategies.”

LiveVox offers a patented cloud contact platform that integrates ACD, IVR, automated dialing, call recording and compliance suites. Earlier this month, global research firm Frost & Sullivan named LiveVox as “Best Brand of Hosted Outbound Customer Contact Solution,” based on independent research.

“Joining LiveVox is a tremendous opportunity to take a strategic role in a recognized and rapidly growing industry leader,” Reed said. “With its patented PCI compliant architecture, LiveVox is leading the way into the future configuration of call center infrastructure. LiveVox is capitalizing on game-changing trends in the way technology is deployed. I look forward to continuing the company’s emphasis on scale, reliability and compliance to drive results for our clients.”

About LiveVox
LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.