IAT to Release CT Center 5.0 at Annual User Conference

New Features Enhance Flexibility, Control & Uses for Communication Technology

Salt Lake City, UT – IAT, a leading provider of communications solutions for the collection industry and related markets, announces the release CT Center version 5.0. The new features and functionality of the Predictive Dialer (PD) and Interactive Communications (IC) modules will be available for installation or upgrade following IAT’s Annual User Conference, September 14-16, 2005, in Norfolk, VA. Customer input and IAT’s knowledge of the collections market inspired the dramatic product enhancements.

Highlights of CT Center 5.0 include:

• Manager control of agent work flow ¡V definable and assignable list groups, agent dialer type (PD/IC), dial mode (Predictive, Power, Preview, Passive), and list access (individual list or list group)
  
• Agent Access — new list groups functionality, floating/docked CT Center toolbar, easy access via icon
  
• IC Agent – a non-dialer agent who can take CT Center PD or IC calls with screen pop
  
• Electronic processing of credit card and check payments — real-time, directly from dialogues
  
• List groups — definable/shared/personal; use for list chaining, moving agents from list to list, and more
  
• Integrated call recording (3rd party) – record calls for office &/or dialer; log by phone number; index recorded dialer calls by designated fields for easy look-up
  
• New dialogues, Spanish versions of all dialogues, additional dialogue flexibility
  
• Reports – New Credit Card and Check Payments report with electronic payment information
  
• CT Center storage of complete customer account data for inbound calls, routing, easy account lookup
  
• Open Database Connectivity (ODBC) using Structured Query Language (SQL) — Real-time host data access for account lookup and exporting of call results to host
  
• CT Impact — Interactive Voice Messages on Demand
  • IAT does all the calling with optional call transfer to your office
    
  • Internet Web Page Access: submit data, monitor campaign status and results, record messages, etc.

Dave Rudd, IAT President and CEO said, “Our vision is to continually provide our customers with innovative communication technology that significantly improves productivity. This greatly enhanced version of CT Center meets needs customers have expressed and we have anticipated. The new features add significant value to a product that already provides the best return on investment in the collections communication market. We are happy to announce that they have been thoroughly tested and are ready to be installed.”

For more information regarding the CT Center 5.0 upgrade, contact IAT at (800) 574-8801.

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center?µ, predictive dialing and inbound/outbound interactive (IVR) communications can operate simultaneously on a single Windows® platform. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit our website at www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.