ABN AMRO Taiwan Uses Collections Optimization Solution from Austin Logistics

Austin, Texas-based Austin Logistics, the leading provider of event-based decision support solutions, today announced that ABN AMRO Taiwan has deployed its patented OnQ and CallTech Collections and Recoveries Optimization solutions to help increase its collections liquidity rates.

With Taiwanese banks now emerging from the credit storm, solutions offered by Austin Logistics help to navigate both the intense credit environment as well as the numerous restrictions imposed in response to the growing consumer debt issue.  Because of these factors, banks are increasingly challenged to collect on their outstanding debts.

CallTech helps the bank reach more right parties using patented calling analytics that determine the best time to call. The solution feeds this information into OnQ, which helps ABN AMRO by providing automated management of its collections campaigns, ensuring both government compliance and operational efficiency. In fact, according to bank sources, using OnQ and CallTech, has brought about the following significant cure rate improvement in delinquency bucket 1 (1-29 days past due) of their credit card portfolio, including:

• A 520 basis point improvement in terms of account volume; or

• A 250 basis point improvement in terms of account balance.

“The collections situation in Taiwan continues to change as both the regulatory and the financial environment progress to stabilize the situation,” says Mr. Kelvin Lau – Regional Program Lending Manager, Greater China & Acting Consumer Risk Manager, Taiwan. “Austin Logistics is an ideal partner to help us meet these evolving challenges. Their flexibility in helping develop new predictive models that correspond to emerging issues has helped us keep ahead of this perfect storm.”

Austin Logistics is the leading provider of event based decision support solutions that create value from every customer interaction. For over 15 years Austin Logistics has helped industry leaders manage risk across the customer life cycle from acquisition through the collection of outstanding debt. Its clients represent most of the leading financial services and telecommunications companies, with more than 80 product installations across North America, United Kingdom and the Asia Pacific regions. Austin Logistics provides the technology, analytics and domain expertise to identify and reduce credit, fraud and collections payment risk, as well as retain and grow good customer relationships. These innovative solutions enable companies to gain millions in benefit by more efficiently interacting with their customers and improving the profitability of each interaction. Austin Logistics’ leverages its proprietary decision-engine platform to unobtrusively integrate into clients’ existing infrastructure and provide a complete and measurable return on investment inside a year.