TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0.

Denver, CO  — TouchStar today announces the release of its 2009 Call Center System, TouchStar 6.0.  TouchStar 6.0 includes enhancements to all of the TouchStar core applications and represents the new “look and feel” of TouchStar’s user experience.  TouchStar 6.0 provides call centers the flexibility to customize their user interfaces, improves agent-to-supervisor interaction and delivers easy to use tools to actively manage the call center environment.  

Nick Carpenter, TouchStar’s Director of Development said, “TouchStar 6.0 is the realization of a significant initiative to enhance the user experience and improve functionality while leveraging the reliability of our core architecture.”  Randy Bassuk, TouchStar’s Director of Consulting Services adds, “TouchStar 6.0 will enable our customers to gain efficiencies and realize cost savings almost immediately through the improved management and administration tools.” 

TouchStar 6.0 leverages Dialogic’s NMS carrier class hardware; and TouchStar clients will continue to enjoy world class reliability and scalability with a wide range of new connectivity options.  TouchStar 6.0 includes new load balancing, multi-threaded software architecture.  Leveraging these enhancements, TouchStar 6.0 provides advanced automation of daily reporting, system activity logging and data management in a centralized user interface.

“This new release represents TouchStar’s ongoing commitment to our client’s success.  In a time when full utilization of technology can translate into significant cost savings and increased revenues, TouchStar 6.0 is certain to give our clients a competitive advantage” commented Chris Rieple, TouchStar’s Global Director of Sales.

About TouchStar
TouchStar develops and supports world class call center software with on-site and hosted (SaaS) deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: premise based call center software, hosted call center solutions, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging systems, advanced ACD and IVR systems, call recording systems, and call compliance management software. For more information, please visit www.touchstar.com or call 303.338.0200.