LiveVox Joins Panel Discussing Some of the TCPA's Most Controversial Topics at TRMA Fall 2013

LiveVox Inc., the leading provider of cloud contact center solutions for enterprise operations, announced today that John McNamara, industry veteran and  Chief Marketing Officer, LiveVox, will join leaders from across the telecom contact center industry on a panel at the 2013 Fall Telecommunications Risk Management Association (TRMA) Conference in Miami.

On the event, McNamara says, “One of the main sources of confusion businesses face when managing compliance is caused by the lack of a comprehensive understanding on how regulatory changes impact day to day operations.  Even sweeping changes, like those regarding cell phone contacts, are still a contentious topic of debate among experts. This event is a unique opportunity uniting some of the industry’s most well-respected leaders across multiple segments to share best practices in remaining competitive while addressing the latest compliance.”

McNamara will join legal, operations and strategy experts at this week’s 2013 Fall TRMA conference in Miami to discuss topics spanning cell phones contacts, class action lawsuits, issuer expectations and more.

What: TCPA Panel

Who:

• Craig Battinelli, Associate Director, Finance Operations – Verizon Wireless

• Gordon Beck, Chief Operating Officer – Diversified Consultants, Inc.

• David Kaminski, Esq., Partner – Carlson & Messler, LLP

• John H. Bedard, Jr. – Bedard Law Group, P.C. (Moderator)

• John McNamara, Chief Marketing Officer – LiveVox, Inc.

When: 4:30pm EST, Wednesday, Sept 25th

Where: 2013 Fall Telecommunications Risk Management Association Conference, Miami, FL

For more information on participating at 2013 Fall TRMA Conference: http://trmanet.org/

LiveVox is the leading provider of cloud contact center solutions for enterprise operations. The patented, Verizon PCI-certified Cloud platform integrates real-time scalable applications such as ACD/PBX, predictive dialer, IVR, call recording, business analytics and compliance suite. Leveraging Cloud-Switching, LiveVox enables capabilities like Virtual Agent Queues, global multi-site sub-second warm transfers and Centralized Call Recording. For more information, visit http://www.livevox.com

The Telecommunications Risk Management Association (TRMA) is an industry forum for telecommunications risk management professionals to cooperate, understand, and share best practices related to accounts receivables.  Founded in 1997, TRMA includes members from telecom, wireless, cable, satellite and energy companies in the Unites States and Canada.  For more information, visit http://trmanet.org/.