TeleTech Renews Multiyear Agreement With Leading Healthcare Provider

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that a Fortune 50 healthcare services provider has renewed its agreement with TeleTech to provide services to claims, benefits, and eligibility customers.

The client first began working with TeleTech in 2001, and the business has continued to grow since that time. Under the terms of the renewed multiyear agreement, TeleTech will provide support and general inquiries to the client’s claims, benefits, and eligibility customers. The client selected TeleTech for its global sourcing model and its ability to leverage the built-in efficiencies of its business processes and technology, providing the highest levels of customer management. TeleTech will also continue its partnership with the client to increase efficiency, quality, and service consistency among the client’s diverse consumer base.

"The healthcare insurance industry is going through a period of significant evolution in its business processes," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "TeleTech has a strong track record of solving important business issues for companies in the healthcare industry, and we are pleased to renew our long-tern partnership with this important client."

TeleTech, a leader in serving the healthcare industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high value innovative solutions. TeleTech assists clients in becoming agile by transforming their infrastructure and business processes to optimize existing assets, control costs, and produce new revenue streams.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 250 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 50,000 employees utilizing 39,000 workstations across 89 delivery centers in 17 countries.