Columbia Ultimate to Offer IAT?s Hosted Dialer and Messaging System

VANCOUVER, Wash. – Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, today announced a partnership with IAT, a leading provider of call center communication technology to collection organizations. The partnership offers Columbia Ultimate’s clients additional options for hosted predictive dialer and broadcast messaging systems.

“In these challenging economic times, agencies need to reach an increased number of debtors, and they need to do it cost-effectively,” said Fred Houston, president and CEO, Columbia Ultimate. “We recognize the needs of our clients and, as such, we’re pleased to partner with IAT to provide them with effective and affordable telephony solutions.”  

IAT’s products include a hosted predictive dialer that delivers the calls directly to the collector and significantly reduces abandoned calls.  With the broadcast messaging transfer option, agents immediately receive a screen pop and a right-party phone contact.  The product also includes coaching and monitoring, real-time analytic and management tools, graphical management, and email reporting.

With the hosted environment, clients use existing phones and do not need any special hardware or phone lines, which makes getting connected quick, easy and cost effective.  In addition, the hosted system works seamlessly with Columbia Ultimate’s collection software, simplifying collection and administrative effort.     

According to Julie Garafolo, Collection Manager at PHG Financial Recovery Services, LLC, “The hosted predictive dialer services offered by IAT have played a key role in increasing productivity, and have proven cost and time efficient. An interface available through Columbia Ultimate really adds to the simplicity. The accounts quickly pop-up when a call is answered and results are automatically processed and noted. The relationship between IAT and Columbia Ultimate is an ideal one, and together they have enhanced the manageability of our daily collection processes.”

About Columbia Ultimate
Columbia Ultimate is an expert in delivering integrated technology solutions and services for enhancing business intelligence, maximizing performance and profitability for the collection industry.  Since 1979, the company has led ongoing innovation in collection technology delivering results-oriented offerings that empower organizations to effectively manage and address new and growing challenges in an ever-increasing competitive collection environment. Today, collection agencies, banks, healthcare and retail organizations, along with state, county and local governments across the country rely on Columbia Ultimate for their collection needs. Columbia Ultimate is privately held with headquarters in Vancouver, Wash. For more information, visit www.columbiaultimate.com

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their predictive dialer and outbound/inbound IVR communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.