LiveVox Confirms Data Security with SAS70 Audit

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced it confirmed the integrity of its data security procedures through a Statement of Auditing Standards No. 70 (SAS70) Type II auditor’s report. As credit and collection organizations face increasing regulations and compliance requirements, LiveVox is dedicated to becoming a platform that enables its clients to meet these mandates.

“Compliance is the cost of entry for credit and collections organizations,” said Louis Summe, Chief Executive Officer, LiveVox. “As a fully hosted platform, LiveVox is able to quickly adapt and add the features to meet these needs. Our shared services approach enables LiveVox to focus on processes, controls and security, while our clients concentrate on their core competencies of improving collection campaign productivity, training agents and managing their workforce.”

The audit tested processes and controls associated with the Payments Card Industry (PCI) Data Security Standard and the ACA’s PPMS management systems. PCI applies to creditors, agencies and vendors that store and process consumer credit card information. PCI compliance requires tight security policies and procedures around network, infrastructure, data and physical security, as well as ongoing monitoring, testing and system controls. PPMS is a management system designed by the ACA (the Association of Credit and Collections professionals) for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.

“Vendors in this space need to free up customer time to focus on strategic differentiators.  There is a huge opportunity cost in engaging in non-core, non-competitive endeavors.  While the opportunity cost was always high, as the market becomes more competitive, that cost is punishing” said John McNamara, Chief Marketing Officer, LiveVox. “The right vendor partners will enable clients to achieve compliance goals quickly and cost effectively. Because LiveVox is focused on this industry, we understand the regulatory scrutiny and compliance concerns that face our clients daily.”

About LiveVox
LiveVox is the leading provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox optimize client operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.

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