TeleTech Encourages Companies to Save Fuel With Its @Home Solution

TeleTech Holdings, Inc. (NasdaqGS: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today prompted current and prospective clients to reduce their carbon footprints and improve their operating results by incorporating @Home agents into their outsourcing portfolios.

Stephen Loynd, program manager at IDC Research, estimates that more than 100,000 work-at-home agents presently work in the U.S. and that number is expected to soar to more than 300,000 by 2010.

"TeleTech’s @Home solution offers our clients two major benefits: one of the most secure desktops available in the industry and an easy way to reduce emissions and operating costs," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "According to Facet Research, every @Home employee saves more than 160 hours of commuting time per year — and reduces pollution by almost 2,300 pounds. It’s a win for our clients, and a big win for the environment."

TeleTech@Home has one of the most secure desktop solutions in the virtual employee space, thanks to its patent-pending WorkBooth(TM) application. Launched in 2006, this uniquely designed desktop operating system converts the employee’s computer into a company-driven terminal. During the work session, the computer will only access applications pushed from TeleTech servers. This makes TeleTech@Home the only global solution that can be truly secure from virus, spyware, desktop recording, and keystroke logging programs running on personal computers.

In addition to high-security features and an environmentally friendly impact, Facet Research shows that clients can save up to $10,000 in operational costs per @Home agent annually.

The @Home solution taps into TeleTech’s proven, highly scalable and centralized technical architecture. A unique delivery platform enables TeleTech@Home agents to access the same proprietary training, workflow, reporting, and quality tools as the company’s delivery center workers. The platform also allows secure access, monitoring, and reporting for TeleTech’s Global 1000 client base.

Other benefits include:

• Each @Home agent reduces greenhouse gas emissions by an estimated 3,000Kg, according to statistics from Facet Research
• TeleTech@Home is the only solution in the market today that serves multiple countries, including locations in Europe and Asia-Pacific
• TeleTech@Home is the industry leader for best-shore outsourcing strategies by using the same proprietary technology platform as its bricks and mortar centers
• TeleTech also leads the industry by offering 100% of @Home agents performance-based pay
• TeleTech @Home provides proven operational results that help clients improve their quality, their efficiency, and their sales performance

"TeleTech’s proven global sourcing model supports our clients’ strategic initiatives to offer superior service delivery from locations all over the world — including @Home," said Tuchman. "We have had numerous @Home engagements in the past two years serving the broadband, financial services, healthcare, media, retail, and technology verticals."

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 51,000 employees utilizing 38,000 workstations across 88 delivery centers in 18 countries.