Frost & Sullivan Profiles LiveVox CEO for Hosted Technology Innovation

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced that Chief Executive Officer Louis Summe was profiled by leading research and growth consulting firm Frost & Sullivan. The company’s Movers & Shakers series features executives from technology companies that demonstrate a track record of innovation.

Credit and collection specialists, LiveVox combines a multi-tenant SaaS outbound contact center application infrastructure with multiple outbound dialing modes, inbound/outbound agent blending, dynamic skills-based routing, web-based GUI configuration and campaign management, integrated call recording and agent monitoring tools. Backed by a patented carrier-class IP telephony infrastructure, LiveVox is built from the ground up to deliver unlimited call processing capabilities and scale.

“LiveVox has taken a visionary approach with a hosted contact center solution that addresses the changing needs of their credit and collections industry clients,” said Michael DeSalles, Strategic Analyst, Information & Communication Technologies, Frost & Sullivan. “In the customer communication arena, hosted technology has been largely a supplemental tool that complements existing call center hardware. LiveVox has developed a solution that matches the feature-richness of hardware in a hosted delivery model backed by an IP architecture truly unique in its ability to scale.”

The credit and collections industry is facing a perfect storm of a consumer recession and tightened regulatory scrutiny. Changing consumer behavior, rising delinquencies and record low liquidation rates have severely pressured collection margins. The unlimited calling capacity coupled with dynamic call blending and skills-based routing allows LiveVox to deliver fundamentally more efficient and effective contact campaigns than competing hardware. A table-based compliance suite delivers the flexibility to navigate a changing regulatory environment.

“The purpose of innovation is to deliver results for our clients,” said Louis Summe, Chief Executive Officer, LiveVox. “We are solely focused on developing a tool that offers unparalleled productivity and flexibility to client operations managers, as well as the control, configurability and security required by client IT groups. Users need technology that is not only easily deployed today, but can adapt to meet future needs as businesses grow and change. That’s why we see the industry at a tipping point as they reject hardware constraints and transition to LiveVox.”

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.