TeleTech Named Finalist at Contact Center World Awards

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has been named as a finalist at the third annual Contact Center World Awards in the Top Performers in Asia Pacific category.

More than 800 entrants competed in the awards program, judged by a team of industry professionals from around the world. TeleTech has been named one of the few finalists in this prestigious program and will be recognized at the three-day Asia Pacific Top Performers Conference in Sydney, Australia, from June 25th – 27th, 2008.

TeleTech was selected for implementing a multimedia campaign to attract and retain associates for its delivery centers in the Philippines. The campaign included traditional marketing channels such as newspapers, Internet, radio, and television and focused on creating brand awareness around the slogan, "Big City Jobs in Your Hometown." The result of the campaign was an unprecedented number of qualified applicants, enabling delivery centers to meet 100% of their hiring goals with high-quality associates.

Commenting on TeleTech’s achievements, ContactCenterWorld.com President Raj Wadhwani said, "We are delighted to see TeleTech in the finals. What makes this awards program unique is that all award finalists will share best practice ideas and information at the conference."

The conference in Sydney will feature presentations from the best service providers in Asia Pacific. The collaborative format allows the best companies to learn from each other and to share best practices with other organizations that want to improve performance.

"We are proud to be recognized as a top performer in Asia Pacific for our excellence in talent lifecycle management," said Maulik Parekh, TeleTech’s general manager of Asian operations. "Our award-winning talent in the Philippines is well known throughout the country, and we are thrilled to see them commended by a team of global judges."

ContactCenterWorld.com is the world’s leading online magazine, conference & awards company and is a provider of global benchmarking studies. With over 110,000 members, ContactCenterWorld.com created the unique awards program in 2006 and recognizes the very best in the world through these exciting events held around the world. You can find out more about ContactCenterWorld.com by visiting www.ContactCenterWorld.com.

TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 59,000 employees utilizing 38,400 workstations across 88 delivery centers in 18 countries.