Convergys to Expand Operations in Philippines by Nearly 50 Percent

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it will expand operations in the Philippines by nearly 50 percent with the addition of five new integrated contact centers throughout the country.

The five new sites will bring the total number of Convergys contact centers in the Philippines to 14. At capacity, the new state-of-the-art facilities will employ up to an additional 7,000 talented individuals, bringing Convergys’ total employment in-country to approximately 20,000.

"As a global leader in relationship management, we are all about our clients’ needs and our clients’ success, and that means Convergys strives to serve our existing and future clients wherever that may take us in the world," said Andrea Ayers, President of Customer Management at Convergys.

Three of the new sites will be located in Metro Manila: UP Science Park, Glorietta 5, and San Lazaro. The additional two sites will be outside Manila: Nuvali in Santa Rosa, Laguna; and Cebu i3 in Cebu City. Negotiations are already underway on these five new facilities and when they are finalized and completed, Convergys will have 9 contact centers in Metro Manila, 3 in Cebu City, 1 in Bacolod City, and adding to the geographic diversity of operations, 1 in Laguna.

“This exceptional growth demonstrates Convergys’ commitment to providing a superior service experience during every customer contact,” stated Marife Zamora, vice president and country manager for Convergys in the Philippines. “Our continued growth is based on demand from our clients, and our clients are telling us that the service experience provided by the dedicated and talented employees in the Philippines is excellent.”

The new contact centers will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as "back office" application and document processing.

All Convergys facilities are closely integrated into Convergys’ "Global Assurance Network.” This gives Convergys control of its end-to-end operations and processes, and assures 100 percent redundancy and flexibility for our clients.

Convergys Corporation is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.