DialConnection Announces the Release of IntelligentData, a Real-time Intelligent Reporting Dashboard

Berlin, NJ – DialConnection, LLC, an international leader in providing contact solutions, has announced the release of IntelligentData, a real-time, intelligent reporting dashboard which monitors and provides reports or alerts on customized Key Performance Indicators (KPI’s). As each organization may choose to monitor specific KPI’s, obtaining the information in a timely and usable fashion has remained a challenge, until now! DialConnection’s IntelligentData allows clients to customize and monitor specific KPI’s relative to their organization and have customized reports or notifications sent to management via email or to a mobile phone.

“As organizations maintain countless terabytes of data, accessing that data in a timely and usable format, has remained a challenge. IntelligentData provides the tool required by management to access crucial data without involving their IT/IS department. We provide training that allows individuals to create their own dashboards, reports or notifications without involving precious IT/IS resources,” says Ed Fontaine, SVP of Contact Solutions and Marketing. DialConnection has a proven reputation and is committed to providing clients with the most advanced contact center solutions and now IntelligentData continues that commitment.

“DialConnection remains a leader in client driven contact solutions. Adding the IntelligentData solution to our offering strengthens that position. The IntelligentData dashboard is just one more example of listening to client needs and providing a solution. IntelligentData allows our clients to respond quicker to real-time customized KPI notifications over the traditional method of reviewing a report generated for a specific period of time” said Michael Vesper, President of DialConnection.

About DialConnection
DialConnection is an international leading provider of contact solutions for the collections, financial services, government, healthcare, investments, telemarketing and utilities industry since 1987. DialIntelligence is our complete Contact Center Solution which includes an integrated IVR/ACD with text to speech, Inbound/Outbound Predictive, Power or Broadcast dialing, Call Blending, Call Recording, IntelligentCall a new feature which prioritizes inbound calls based on client supplied data such as consumer scoring models and routes calls based on agent skillsets, and IntelligentData, a new real-time dashboard providing reports or notifications on selected Key Performance Indicators to management through a user customized dashboard, email or directly to a mobile phone. For more information about DialConnection and its solutions visit, www.dialconnection.com