Automated Secondary Collections Now Bilingual

Oxnard, CA – transmodus, the technology leader in on-demand check processing and collections, announced today that they are offering client specified bilingual call and letter campaigns as part of their automated primary and secondary collections solution. This service is currently being used by telecoms in California and Florida that specialize in serving the needs of a bilingual customer base. This functionality provides companies requiring customer contacts in either English or Spanish with an automated and highly efficient option as a precursor to conventional in-house or out-sourced collections. The service applies to collections for returned checks, past due bills and unpaid balances.

In addition to being offered in English or Spanish, the system generated letters also allow for a high level of client specified customization. This service was designed to give transmodus clients options to traditional person-to-person contact in the secondary collections process, while at the same time lowering the cost per collection. The service also is supported by negative file reporting and automated removal upon payment. Negative file reporting is designed to encourage the payment of collection items to reinstate check writing privileges at a wide range of participating merchant locations nationally.

“Our clients prefer to give their customers who are readily willing to pay, the simple and courteous option to do so without the need to go into a conventional collections process. Any customers who fail to pay during the “Automated Secondary Collection” phase can still be referred to traditional collections or collection lawyers based on the preference of our client. Payments that are made utilizing automation are generally much higher than those made as a result of conventional collections processing,” says Richard McShirley, Chief Marketing Officer of transmodus. “Additionally, our clients like having control of the message and the frequency of contact with their customers. This is something that they relinquish when using a collection agency or lawyer.”

Based on expected collection rates, the cost of automated secondary collections can be 60% less than traditional collections. According to the company, the collection rate over the past year of operation has been on a par with the nationally reported average of conventional person-to-person collections.

The transmodus solutions are delivered on-demand and client registration is located at http://transmodus.net. Registration and service configuration is free and the service is billed by the transaction, call or letter. “Automated Secondary Collections” is part of a total payment and collection processing solution from transmodus. The service can be used independently or as part of a total solution.